Focus on Optimizing Service Productivity
A labor force that worked on-site for decades shifted to remote during the pandemic and lockdowns. Industries and companies had mixed success with the work-from-home model. As the variants are winding down, some organizations are bringing back workers while others opted to permanently move to off-site employment. In many cases, the steady or improved worker productivity left the door open for staff to work from anywhere in the world. Let’s look at service productivity over time and the effects of COVID-19.
Session Long Project 1 Resources
Productivity In A Service Economy
(2022)
Why Hasn’t Technology Lead to More Productivity Improvement?
(2022)
Productivity Gains Will Outlast the Pandemic
(2022)
The Rise Of Productivity As A Service In The Coworking Model
(2021)
Impacts of the COVID-19 pandemic on productivity growth in Canada
(2021)
SLP
Service Productivity
Use the
DATA AND SCENARIOS file for this assignment.
The course spreadsheet located in Case 1 contains an assigned service industry that will be the focus of this SLP.
Using data from
recent labor productivity, unit labor costs, and related data
, complete the table.
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Add Assigned Service Industry Recent labor productivity, unit labor costs, and related data |
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Employment (thousands) |
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Percent change: INSERT YEARS |
Labor productivity |
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Unit labor costs |
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Output |
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Hours worked |
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Labor compensation |
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Source: U.S. Bureau of Labor Statistics |
After adding data to the table based on the assigned service industry, provide a brief written description of the table’s contents.
Using the BLS data link below (plus the specified tables) and other resources, research the assigned service industry from a productivity standpoint.
Average annual percent change in productivity
· 1-year change in productivity
· Average annual percentage change in productivity
· Percentage change in productivity by select periods (2 most recent)
Describe what was happening in the assigned service industry during the reporting period. Find a balance between explanations, data, and statistics provided. You must decide what information should be included in this section. Include an industry-specific application for a productivity trend. (Research Support Required – look for articles no more than 3 years old). This section must be 1 page in length.
Effects of the Pandemic on Service Productivity
Continue working with the assigned service industry, and research the effects of the pandemic. Discuss trends, issues, and best practices for optimizing service productivity in the industry. (Research Support Required- look for articles no more than 3 years old). This section must be 1 page in length.
No quotations are permitted in this paper. Since you are engaging in research,
cite
and
reference the sources in APA format
. NOTE: failure to use research with accompanying
citations
to support content will result in reduced scoring “Level 2-Developing” across the grading rubric. This is a professional paper, not a personal one based on feelings. It must be written in the third person. This means words like “I,” “we,” and “you” are not appropriate.
Table 1. Recent labor productivity, unit labor costs, and related data
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Table 1. Recent labor productivity, unit labor costs, and related data |
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Industry |
2017 NAICS code |
2021 Employment (thousands) |
Percent change, 2020-2021 |
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Labor productivity |
Unit labor costs |
Output |
Hours worked |
Labor compensation |
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Utilities |
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Utilities |
22 |
540.8 |
2.1 |
1.1 |
1.4 |
-0.7 |
2.5 |
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Utilities |
221 |
540.8 |
2.1 |
1.1 |
1.4 |
-0.7 |
2.5 |
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Power generation and supply |
2211 |
377.7 |
2.7 |
-0.3 |
1.8 |
-0.9 |
1.4 |
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Natural gas distribution |
2212 |
109.1 |
1.0 |
6.6 |
-0.3 |
-1.3 |
6.3 |
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Water, sewage and other systems |
2213 |
54.0 |
1.6 |
-0.3 |
3.5 |
1.9 |
3.2 |
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Transportation and Warehousing |
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Air transportation |
481 |
450.1 |
61.8 |
-37.2 |
71.3 |
5.9 |
7.6 |
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Line-haul railroads |
482111 |
131.2 |
3.9 |
-3.2 |
2.6 |
-1.2 |
-0.7 |
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Truck transportation |
484 |
1,770.5 |
-0.2 |
2.5 |
7.4 |
7.7 |
10.1 |
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General freight trucking |
4841 |
1,292.5 |
-1.1 |
4.0 |
7.4 |
8.6 |
11.7 |
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General freight trucking, local |
48411 |
363.4 |
7.1 |
-7.4 |
20.0 |
12.0 |
11.0 |
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General freight trucking, long-distance |
48412 |
929.1 |
-2.4 |
6.7 |
4.7 |
7.3 |
11.8 |
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Specialized freight trucking |
4842 |
478.0 |
2.9 |
-2.1 |
8.4 |
5.3 |
6.2 |
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Postal service( 1 ) |
491 |
606.0 |
-3.6 |
-0.2 |
-2.3 |
1.4 |
-2.5 |
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Postal service( 1 ) |
4911 |
606.0 |
-3.6 |
-0.2 |
-2.3 |
1.4 |
-2.5 |
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Couriers and messengers |
492 |
1,228.3 |
-0.1 |
15.8 |
10.4 |
10.5 |
27.8 |
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Warehousing and storage |
493 |
1,653.3 |
-3.1 |
7.4 |
12.2 |
15.8 |
20.5 |
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Warehousing and storage |
4931 |
1,653.3 |
-3.1 |
7.4 |
12.2 |
15.8 |
20.5 |
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Information |
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Publishing |
511 |
815.0 |
12.8 |
1.5 |
14.4 |
1.4 |
16.2 |
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Newspaper, book, and directory publishers |
5111 |
271.6 |
14.5 |
-10.8 |
5.3 |
-8.0 |
-6.0 |
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Newspaper publishers |
51111 |
113.2 |
6.9 |
-5.3 |
2.4 |
-4.2 |
-3.0 |
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Periodical publishers |
51112 |
75.7 |
13.1 |
-13.2 |
3.5 |
-8.5 |
-10.2 |
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Software publishers |
5112 |
543.4 |
9.9 |
4.3 |
16.8 |
6.3 |
21.8 |
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Broadcasting, except Internet |
515 |
238.8 |
18.4 |
-9.5 |
8.3 |
-8.5 |
-2.0 |
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Radio and television broadcasting |
5151 |
192.2 |
18.0 |
-8.2 |
8.3 |
-8.2 |
-0.6 |
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Cable and other subscription programming |
5152 |
46.6 |
20.4 |
-12.1 |
8.8 |
-9.7 |
-4.3 |
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Wired and wireless telecommunications carriers |
5173 |
587.3 |
4.3 |
-2.7 |
3.4 |
-0.9 |
0.6 |
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Wired telecommunications carriers |
517311 |
489.2 |
0.0 |
0.4 |
-0.2 |
-0.2 |
0.2 |
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Wireless telecommunications carriers |
517312 |
98.1 |
13.2 |
-5.6 |
7.7 |
-4.8 |
1.7 |
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Finance and Insurance |
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Commercial banking |
52211 |
1,358.6 |
11.7 |
-2.6 |
9.1 |
-2.3 |
6.2 |
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Real Estate and Rental and Leasing |
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Truck, trailer, and RV rental and leasing |
53212 |
93.0 |
3.8 |
0.0 |
9.3 |
5.3 |
9.4 |
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Professional and Technical Services |
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Accounting and bookkeeping services |
5412 |
1,188.0 |
6.1 |
-0.1 |
9.0 |
2.7 |
9.0 |
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Accounting and bookkeeping services |
54121 |
1,188.0 |
6.1 |
-0.1 |
9.0 |
2.7 |
9.0 |
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Engineering services |
54133 |
1,070.4 |
4.6 |
-3.3 |
7.8 |
3.1 |
4.3 |
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Administrative and Waste Services |
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Travel arrangement and reservation services |
5615 |
158.7 |
136.8 |
-51.6 |
91.6 |
-19.1 |
-7.3 |
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Health Care and Social Assistance |
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Medical and diagnostic laboratories |
6215 |
325.3 |
3.7 |
13.7 |
15.3 |
11.2 |
31.2 |
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Arts, Entertainment, and Recreation |
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Amusement parks and arcades |
7131 |
164.5 |
87.4 |
-44.8 |
121.7 |
18.3 |
22.4 |
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Gambling industries |
7132 |
105.2 |
8.7 |
-9.7 |
37.2 |
26.2 |
24.0 |
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Accommodation and Food Services |
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Food services and drinking places |
722 |
10,847.7 |
17.0 |
-6.2 |
29.3 |
10.5 |
21.3 |
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Restaurants and other eating places |
72251 |
9,880.4 |
14.3 |
-4.0 |
27.0 |
11.1 |
21.9 |
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Full-service restaurants |
722511 |
4625.3 |
25.3 |
-10.4 |
44.2 |
15.1 |
29.2 |
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Limited-service eating places |
722513,4,5 |
5255.1 |
5.1 |
1.0 |
13.3 |
7.8 |
14.4 |
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Other Services |
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Automotive repair and maintenance |
8111 |
1,184.5 |
-2.8 |
9.4 |
4.8 |
7.8 |
14.6 |
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Drycleaning and laundry services |
8123 |
242.0 |
5.2 |
-2.3 |
3.2 |
-1.9 |
0.9 |
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OPM300 31OCT22 FT
Select the corresponding worksheet to access information and data for the specific assignment.
**********NEW DATA AND SCENARIOS ARE USED EACH SESSION**********
If you procure old assignments from students or websites and use the data for your assignment, you will receive a zero because it is considered a violation of the University’s academic integrity policy. The case will be referred and become part of your academic record. In certain circumstances, you may be awarded an F for the course.
If you are taking this class for a second time, submission of past work involving the data sets will result in a zero for the assignment. Your answers will be wrong since you are working with a different set of numbers or a different industry.
**********NEW DATA AND SCENARIOS ARE USED EACH SESSION**********
Case1
| Consumer Goods | Industrial/Business Goods |
| Clothing (nondurable) | Computer and other board assemblies and parts |
| SOURCE OF DATA: | |
| https://www.federalreserve.gov/releases/g17/current/table1e_sup.htm |
https://www.federalreserve.gov/releases/g17/current/table1e_sup.htm
SLP1
| Service Industry |
| Travel Arrangements & Reservation Services |
| SOURCE OF DATA: |
| https://www.bls.gov/charts/productivity-service-providing-industries/long-term-percent-change-in-productivity.htm |
Case2
| Pandemic Success | Filed Bankruptcy |
| Honeywell | Norwegian Air |
SLP2
| Industry Hiring in Pandemic | Industry Layoffs due to Pandemic |
| Home Improvement Retail | Insurance |
Case3
| Company |
| Nestle |
SLP3
| Company |
| Renault |
