Focus on Optimizing Service Productivity 

A labor force that worked on-site for decades shifted to remote during the pandemic and lockdowns. Industries and companies had mixed success with the work-from-home model. As the variants are winding down, some organizations are bringing back workers while others opted to permanently move to off-site employment. In many cases, the steady or improved worker productivity left the door open for staff to work from anywhere in the world. Let’s look at service productivity over time and the effects of COVID-19. 

Session Long Project 1 Resources


Productivity In A Service Economy
 (2022) 


Why Hasn’t Technology Lead to More Productivity Improvement?
 (2022)


Productivity Gains Will Outlast the Pandemic
 (2022)


The Rise Of Productivity As A Service In The Coworking Model 
(2021)


Impacts of the COVID-19 pandemic on productivity growth in Canada
 (2021)

SLP

Service Productivity

Use the
DATA AND SCENARIOS file for this assignment. 

The course spreadsheet located in Case 1 contains an assigned service industry that will be the focus of this SLP. 

Using data from

recent labor productivity, unit labor costs, and related data
, complete the table.

Add Assigned Service Industry

Recent labor productivity, unit labor costs, and related data

 

Employment (thousands)

 

Percent change:

INSERT YEARS

Labor productivity

 

Unit labor costs

 

Output

 

Hours worked                 

 

Labor compensation

 

Source: U.S. Bureau of Labor Statistics

After adding data to the table based on the assigned service industry, provide a brief written description of the table’s contents. 

Using the BLS data link below (plus the specified tables) and other resources, research the assigned service industry from a productivity standpoint.


Average annual percent change in productivity

· 1-year change in productivity

· Average annual percentage change in productivity

· Percentage change in productivity by select periods (2 most recent)

Describe what was happening in the assigned service industry during the reporting period. Find a balance between explanations, data, and statistics provided. You must decide what information should be included in this section. Include an industry-specific application for a productivity trend. (Research Support Required – look for articles no more than 3 years old). This section must be 1 page in length.

Effects of the Pandemic on Service Productivity

Continue working with the assigned service industry, and research the effects of the pandemic. Discuss trends, issues, and best practices for optimizing service productivity in the industry. (Research Support Required- look for articles no more than 3 years old). This section must be 1 page in length.

No quotations are permitted in this paper. Since you are engaging in research, 

cite
 and 

reference the sources in APA format
.  NOTE: failure to use research with accompanying 

citations
 to support content will result in reduced scoring “Level 2-Developing” across the grading rubric.  This is a professional paper, not a personal one based on feelings. It must be written in the third person. This means words like “I,” “we,” and “you” are not appropriate. 

Economic News Release

PRINT:

Productivity

Table 1. Recent labor productivity, unit labor costs, and related data

        
        
        
        
        

Table 1. Recent labor productivity, unit labor costs, and related data

Industry

2017 NAICS code

2021 Employment (thousands)

Percent change, 2020-2021

Labor productivity

Unit labor costs

Output

Hours worked

Labor compensation

Utilities

Utilities

22

540.8

2.1

1.1

1.4

-0.7

2.5

Utilities

221

540.8

2.1

1.1

1.4

-0.7

2.5

Power generation and supply

2211

377.7

2.7

-0.3

1.8

-0.9

1.4

Natural gas distribution

2212

109.1

1.0

6.6

-0.3

-1.3

6.3

Water, sewage and other systems

2213

54.0

1.6

-0.3

3.5

1.9

3.2

Transportation and Warehousing

Air transportation

481

450.1

61.8

-37.2

71.3

5.9

7.6

Line-haul railroads

482111

131.2

3.9

-3.2

2.6

-1.2

-0.7

Truck transportation

484

1,770.5

-0.2

2.5

7.4

7.7

10.1

General freight trucking

4841

1,292.5

-1.1

4.0

7.4

8.6

11.7

General freight trucking, local

48411

363.4

7.1

-7.4

20.0

12.0

11.0

General freight trucking, long-distance

48412

929.1

-2.4

6.7

4.7

7.3

11.8

Specialized freight trucking

4842

478.0

2.9

-2.1

8.4

5.3

6.2

Postal service( 1 )

491

606.0

-3.6

-0.2

-2.3

1.4

-2.5

Postal service( 1 )

4911

606.0

-3.6

-0.2

-2.3

1.4

-2.5

Couriers and messengers

492

1,228.3

-0.1

15.8

10.4

10.5

27.8

Warehousing and storage

493

1,653.3

-3.1

7.4

12.2

15.8

20.5

Warehousing and storage

4931

1,653.3

-3.1

7.4

12.2

15.8

20.5

Information

Publishing

511

815.0

12.8

1.5

14.4

1.4

16.2

Newspaper, book, and directory publishers

5111

271.6

14.5

-10.8

5.3

-8.0

-6.0

Newspaper publishers

51111

113.2

6.9

-5.3

2.4

-4.2

-3.0

Periodical publishers

51112

75.7

13.1

-13.2

3.5

-8.5

-10.2

Software publishers

5112

543.4

9.9

4.3

16.8

6.3

21.8

Broadcasting, except Internet

515

238.8

18.4

-9.5

8.3

-8.5

-2.0

Radio and television broadcasting

5151

192.2

18.0

-8.2

8.3

-8.2

-0.6

Cable and other subscription programming

5152

46.6

20.4

-12.1

8.8

-9.7

-4.3

Wired and wireless telecommunications carriers

5173

587.3

4.3

-2.7

3.4

-0.9

0.6

Wired telecommunications carriers

517311

489.2

0.0

0.4

-0.2

-0.2

0.2

Wireless telecommunications carriers

517312

98.1

13.2

-5.6

7.7

-4.8

1.7

Finance and Insurance

Commercial banking

52211

1,358.6

11.7

-2.6

9.1

-2.3

6.2

Real Estate and Rental and Leasing

Truck, trailer, and RV rental and leasing

53212

93.0

3.8

0.0

9.3

5.3

9.4

Professional and Technical Services

Accounting and bookkeeping services

5412

1,188.0

6.1

-0.1

9.0

2.7

9.0

Accounting and bookkeeping services

54121

1,188.0

6.1

-0.1

9.0

2.7

9.0

Engineering services

54133

1,070.4

4.6

-3.3

7.8

3.1

4.3

Administrative and Waste Services

Travel arrangement and reservation services

5615

158.7

136.8

-51.6

91.6

-19.1

-7.3

Health Care and Social Assistance

Medical and diagnostic laboratories

6215

325.3

3.7

13.7

15.3

11.2

31.2

Arts, Entertainment, and Recreation

Amusement parks and arcades

7131

164.5

87.4

-44.8

121.7

18.3

22.4

Gambling industries

7132

105.2

8.7

-9.7

37.2

26.2

24.0

Accommodation and Food Services

Food services and drinking places

722

10,847.7

17.0

-6.2

29.3

10.5

21.3

Restaurants and other eating places

72251

9,880.4

14.3

-4.0

27.0

11.1

21.9

Full-service restaurants

722511

4625.3

25.3

-10.4

44.2

15.1

29.2

Limited-service eating places

722513,4,5

5255.1

5.1

1.0

13.3

7.8

14.4

Other Services

Automotive repair and maintenance

8111

1,184.5

-2.8

9.4

4.8

7.8

14.6

Drycleaning and laundry services

8123

242.0

5.2

-2.3

3.2

-1.9

0.9

Footnotes (1) For NAICS industries 491 and 4911, average annual percent changes are for the fiscal year ending in September.

        

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OPM300 31OCT22 FT

Select the corresponding worksheet to access information and data for the specific assignment.

**********NEW DATA AND SCENARIOS ARE USED EACH SESSION**********
If you procure old assignments from students or websites and use the data for your assignment, you will receive a zero because it is considered a violation of the University’s academic integrity policy. The case will be referred and become part of your academic record. In certain circumstances, you may be awarded an F for the course.
If you are taking this class for a second time, submission of past work involving the data sets will result in a zero for the assignment. Your answers will be wrong since you are working with a different set of numbers or a different industry.
**********NEW DATA AND SCENARIOS ARE USED EACH SESSION**********

Case1

Consumer Goods Industrial/Business Goods
Clothing (nondurable) Computer and other board assemblies and parts
SOURCE OF DATA:
https://www.federalreserve.gov/releases/g17/current/table1e_sup.htm

https://www.federalreserve.gov/releases/g17/current/table1e_sup.htm

SLP1

Service Industry
Travel Arrangements & Reservation Services
SOURCE OF DATA:
https://www.bls.gov/charts/productivity-service-providing-industries/long-term-percent-change-in-productivity.htm

https://www.bls.gov/charts/productivity-service-providing-industries/long-term-percent-change-in-productivity.htm

Case2

Pandemic Success Filed Bankruptcy
Honeywell Norwegian Air

SLP2

Industry Hiring in Pandemic Industry Layoffs due to Pandemic
Home Improvement Retail Insurance

Case3

Company
Nestle

SLP3

Company
Renault