Small Group Discussion: Difficult Conversations at Work

Read the article How to Handle Difficult Conversations at Work. In your small group, you will be assigned one of the two case studies at the end of the article. You will answer the following questions:

1.    How could the situation or conversation have been handled differently so that expectations and concerns were communicated clearly?

2.    What is your recommendation in this case? Would you conduct a formal or informal conversation, and why?

Initial post should Composed of two to four paragraphs