You will develop a PowerPoint presentation that addresses the following items:
- Identify the different emotions of each of the participants.
- Put yourself into the case study and use the Difficult Conversations Guide to discuss conversations III and IV (The Feelings Conversation)
- Discuss the main function of emotions when engaging in conflict resolution activities.
- Support your positions with written speaker notes in the Notes section of each slide.
- Include a minimum of three scholarly references.
Your PowerPoint should be 6–8 slides and include the following elements:
- Slide 1: Title slide with your name, course number, and term
- Slides 2–3: Identify the different emotions for each participant
- Slides 4–5: Discuss conversations III and IV
- Slides 6–7: Discuss the main function of emotions when engaging in conflict resolution
- Slide 8: Reference slide
Unit 5 Case Study: Conflict Styles and Tactics
Deborah Davis, Ph.D.
“He Said, She Said…”
Marie, an adult college student and mother of a fifteen-year old son, has been
experiencing an ongoing conflict in her home for some time now. She and her fiancé, Mike,
have been at odds for the last several months of their relationship. At the center of the conflict is
Lenny, Marie’s son by her first marriage. Marie and Mike argue over the way Marie punishes
Lenny when he doesn’t do his household chores or violates his curfew. Mike feels Marie is too
easy or soft when it comes to disciplining Lenny. When an issue arises that requires her to
discipline her son, her fiancé is very vocal about his disapproval of her punishment choice.
Conflict always comes of these interactions.
Last Saturday night, for example, Lenny came home way past his agreed upon curfew.
Marie was nervously waiting in the living room for Lenny to return, thinking something terrible
had happened to him. When Marie heard Lenny’s key in the lock at 2:45 am, she jumped up,
ran to the door, and greeted Lenny with, “Where have you been? I have been so worried about
you! I thought you were lying on the street somewhere! Why didn’t you call me?”
Lenny, unable to get a word into Marie’s assault of questions, stood in front of the open
door, waiting for Marie to stop pummeling him with questions and accusations. Meanwhile, Mike
strolled down the stairs, half asleep, wondering what all the noise was about. When he reached
the bottom stair, he recognized a familiar sound: Marie and Lenny are at it again, he thought to
Mike stood quietly for a moment, listening to the accusations, questions, denials,
excuses between mother and son, hoping he could find a moment to interject. Lenny, casually
leaning against the wall, stared straight ahead while Marie continued her assault. Mike stood
silently as Marie told Lenny that such behavior would not be tolerated; there would be
punishment for his irresponsible actions. “In fact, Lenny,” Marie said, “as a result of your being
inconsiderate and not notifying us about your being late, you will need to be home by 10:00 pm
for the next four Saturday nights.”
“WHAT?” screamed Lenny, “that is so unfair!”
Mike then intervened, saying, “ Marie, that’s not real punishment. If I had stayed out past
curfew, my father would have beaten the living….”
Marie, trying to control her anger, turned to Mike and said, “This is not about you; this is
about my son.”
After a long pause, Mike said, “Fine. YOU deal with it. I am going to bed. In fact, why
don’t we all go to bed? We can deal with this tomorrow,” whereupon Lenny vaulted up the stairs
and slammed his bedroom door, leaving Marie standing, speechless. Each stood silently, Marie
looking up the stairs after Lenny and Mike, staring at Marie. Mike heaved a loud sigh and turned
to go up the stairs, back to bed.
Very quietly, Marie said, “Why did you do that?” “What?” asked Mike innocently.
“Tell Lenny we would deal with this problem tomorrow,” Marie spurted out. “You know I
need to deal with this problem now!” Marie was feeling the resentment grow.
“I just thought,” Mike said, “it’s late and telling him that he has to be home by 10 o’clock
for the next month is not a severe punishment for what he did, is it, Marie? Tomorrow, we can
decide what real punishment he should get, alright? Let’s go to bed.” Again, Mike turned to go
up the stairs, back to bed.
Marie, beside herself, followed Mike, and grabbing his arm, blurted out, “Real
punishment? How would you know? You never had children. What do you know about being a
parent? You never even call your own mother.”
“You are too soft on that boy—that’s all I know. How will he ever learn the difference
between right and wrong?” Mike responded.
“All I know,” said Marie, “is that he is my son and I know what is best for him.”
“Fine,” said Mike, “I’m going to bed.” He turned and stomped up the stairs. Marie stood
alone at the foot of the stairs, seething.
The next morning, Marie sat at the kitchen table, quietly sipping her coffee. As Mike
came in, he moved to Marie and slowly leaned down to kiss her. Her body rigid, she pulled
away. “You’re still mad at me, Marie?” Mike asked.
Marie said nothing, her lips pursed in a frozen sneer.
“Come on, honey,” he said. Still no response. Mike stared at Marie for what seemed like
an eternity. Obviously, she was not going to even look at Mike, much less say anything.
Just at that moment, Lenny burst in. Sensing Marie’s repressed anger and Mike’s futile
attempts at conversation, he said, “Hey guys, sorry about last night. Next time, I’ll call, I promise.
I really don’t have to be home at 10 for the next four Saturday nights, do I? I’ll do whatever you
want around the house,” he whispered to Marie.” I’ll rake the leaves; I’ll take out the trash; I’ll
even mow the lawn—just let me come home late, okay, Mom?”
All eyes were on Marie. She looked up at Lenny and her heart melted. My son, she
thought. He’s a good boy and he didn’t really do anything wrong. He is not a thief, she silently
assured herself. “Oh, okay, honey,” she lovingly said to Lenny, “we can forget about it this time.
Please, though, call the next time you know you are going to be late.”
“Sure, Mom, sure,” Lenny said, and off he went.
Mike stared at Marie, frozen to the spot. “Well, that will teach him how to be responsible,”
“Look,” Marie jumped in,” I know how to handle my own son, so please don’t interfere.”
She began washing to coffee cups, the clattering almost deafening.
“Interfere?” Mike screamed. “I thought we were a family and I had some say in the
“You do, Mike, you do. It’s just that…,”
“Forget it,” Mike interrupted. “I don’t know what you want anymore. I need to go to work,”
and he stormed out the back door.
Marie stood at the sink, letting the hot water run between her fingers, remembering that
today was her birthday.